Frequently Asked Questions

Aquafins acts as an intermediary between parents and coaches, facilitating the connection between the two. We help you find qualified coaches who fit your schedule and preferences. However, we are not responsible for managing disputes or conflicts between parents and coaches.

Yes, you will receive a refund if the coach acts unprofessionally or fails to follow the regulations. Otherwise, the lesson will continue until the fees are used up.

Both swimmers and coaches are responsible for tracking payments. If there is a discrepancy, it should be addressed within 7 days. If the payment issue is not resolved promptly, the coach has the right to suspend future lessons until the matter is settled.

You can request a female coach. However, please note that an additional fee of 100,000 VND will be charged for each lesson.

Aquafins acts as an intermediary between parents and coaches, facilitating the connection between the two. We help you find qualified coaches who fit your schedule and preferences. However, we are not responsible for managing disputes or conflicts between parents and coaches.

Yes, you will receive a refund if the coach acts unprofessionally or fails to follow the regulations. Otherwise, the lesson will continue until the fees are used up.

Both swimmers and coaches are responsible for tracking payments. If there is a discrepancy, it should be addressed within 7 days. If the payment issue is not resolved promptly, the coach has the right to suspend future lessons until the matter is settled.

You can request a female coach. However, please note that an additional fee of 100,000 VND will be charged for each lesson.

Aquafins acts as an intermediary between parents and coaches, facilitating the connection between the two. We help you find qualified coaches who fit your schedule and preferences. However, we are not responsible for managing disputes or conflicts between parents and coaches.

Yes, you will receive a refund if the coach acts unprofessionally or fails to follow the regulations. Otherwise, the lesson will continue until the fees are used up.

Both swimmers and coaches are responsible for tracking payments. If there is a discrepancy, it should be addressed within 7 days. If the payment issue is not resolved promptly, the coach has the right to suspend future lessons until the matter is settled.

You can request a female coach. However, please note that an additional fee of 100,000 VND will be charged for each lesson.